Account
- How can I reopen my account?
- How do I sign up to Ace?
- How can I change my login information?
- I'm having trouble creating an account
- How to reset my password?
- Why can’t I access my account?
Verification
- What documents do I need to verify my account?
- How can I verify my account?
- Why do I need to verify my account?
- I have already sent the requested documents. When will my account be verified?
- How do I verify my payment method?
- How do you make sure that my details remain secure when sending documents?
Purchase
- How do I purchase Gold Coins?
- How much do Gold Coins cost?
- How do I cancel or dispute a recent payment?
- My purchase didn’t go through - what should I do?
- I made a purchase but didn’t receive my free Gold Coins - what should I do?
- I was charged twice - what should I do?
Technical Concerns
Social Gaming
- What are the requirements to play at Ace.com?
- Is it possible to play casino-style games for free on Ace.com?
- What does ‘game volatility’ mean?
- What is the Player Safety Policy? (Self-Exclusion)
- What is social gaming?
- Can I play without being signed in to an account?
Promotion
- How can I get free Gold Coins?
- Will my free Gold Coins eventually expire?
- What are the welcome rewards for new players?
- My friend received free Gold Coins, but I haven’t. How can I obtain mine?
- What rewards do I get for referring a friend, and when will I be able to claim them?
- How do I unsubscribe from promotional emails?
Games
Player Safety
- How can I set session limits on Ace?
- Player Safety and social gaming
- How can I set spend limits on Ace?
- What is Self-Exclusion?
- How do I start the Self-Exclusion process?
- How long will processing my Self-Exclusion or Time Out request take?