What does Self-Exclusion mean?
Self-Exclusion is a tool available to help you take a break from Ace.com if you feel it’s needed. It’s a player-initiated request to temporarily or permanently restrict access to your account and our services.
What happens when I request Self-Exclusion?
When you request Self-Exclusion:
- Your account will be locked, and access will be denied for the duration of the exclusion period.
- We will take all reasonable steps to ensure your request is carried out.
- You will not be able to log in, receive daily rewards, or participate in any competitions.
- Any attempts to win or claim competition prizes during this time will be invalid.
Is Self-Exclusion foolproof?
While we do our best to enforce Self-Exclusion, no system is 100% fail-safe. It’s important that players also commit to the process. This means not creating new accounts, using different emails, or attempting to bypass the exclusion in any way.
What else should I do during a Self-Exclusion?
For the best results, we recommend:
- Unfollowing Ace.com on social media to limit temptation
- Avoiding any competitions related to Ace.com during your break
- Giving yourself time and space to reset and focus on your well-being
Need help requesting a Self-Exclusion?
Our team is here to support you. Just reach out to our Customer Support Team or visit our Player Trust & Safety Controls for step-by-step guidance.