Is your account blocked?
If you're having trouble accessing your account, here are a few things to check:
Double-check your login details: Make sure you’re using the correct email address and password.
Too many login attempts: For security reasons, your account will be temporarily locked for 30 minutes if you enter the wrong password more than five times.
Account restrictions: In cases of suspicious or improper use of our services, we may limit, suspend, terminate, or delete your account and/or access to the platform. We can also lock accounts upon request.
Still locked out?
Reach out to our Customer Support Team with as many details as possible — we’re here to help get you back on track.