If you have any worries about a recent payment, please contact us directly before taking further action. Our team is here to help resolve issues quickly and fairly.
Please note that submitting fraudulent disputes or chargebacks can lead to serious consequences, such as:
- Investigation by our Fraud and Security team
- Possible reporting to local law enforcement
- Being blacklisted by major U.S. credit bureaus, which can impact your credit score and make it harder to open or maintain accounts
We want to keep Ace safe and fair for everyone. If you’re unsure about a transaction or think there’s been a mistake, reach out to our Customer Support Team first. We’re here to help and address your concerns.